New identity checking

Online identity verification iconDr Fox has introduced extra identity verification checks (Nov 2017). All online clinics are required by the regulator, the Care Quality Commission, to perform these ID checks.

How the checks work

The majority of patients can be verified online instantly by referencing data on their credit profile at the time they make a payment for a prescription. This is called a ‘soft’ check to validate identity only, and is not a check on a person’s credit-worthiness. The ID check will not affect their credit rating.

Patient’s must enter their correct full name and date of birth, and the payment card address that is registered with your payment card provider or bank. The delivery address can be different from the payment card address.

Dr Fox uses LexisNexis to undertake this check. If you require further information please telephone LexisNexis on 02920 678555, or contact Dr Fox.

Photo ID option

Photo IDs (passport, driving license, 18+card)

Patients who cannot be verified online from credit profile data can still proceed to make an order. After ordering they will be required to upload a photo of an identity document that contains their name, date of birth, and a photo before a prescription can be issued.

An administrator will review the document (Monday–Friday 9am–5pm) to confirm identity, and the photo ID will then be deleted from our server. ID document images will be encrypted until deleted.

Once a patient’s identity has been verified they will not be required to undergo the process again.