Delivery information

Track my delivery

Enter Royal Mail parcel tracking number:

Track Express international orders at DHL Express.
Track restricted items (aerosols/flammable) at APC.
Information if parcel has not arrived.
Tracking will only work once item collected, which could be the next working day.

Dispatch, deliveries and parcel tracking

Most items are dispatched on the day of the order or next working day except at weekends. Packaging is discreet. A signature is required on receipt of delivery.

You will receive an email with a parcel tracking number when your item has been processed for dispatch, and delivery update emails from Royal Mail.

If you need to enquire about a delivery please contact the dispatch team at the pharmacy.

Something for you card

Delivery to a neighbour

Pharmacy regulation requires prescription medicine to be signed for on receipt. This measure also protects children and pets from potential harm.

If no-one is at the delivery address to sign for a parcel Royal Mail will attempt to deliver to a neighbour and leave a card to let you know.

Visit the Royal Mail Delivery to Neighbour service to specify a preferred neighbour, or opt out by requesting a sticker to display near your front door.

Undelivered items

Undelivered items are returned to your local Royal Mail Delivery Office. A Something for you card will be left and you will be notified by email. Delivery update emails contain a tracking link where you can arrange a re-delivery online. Alternately you can collect your item from the delivery office. After 18 days the item is returned to the pharmacy and a repost or refund will be offered.

Delivery charges

  • UK delivery charge is £2.90 per consultation via Royal Mail Tracked 24 (allow 1-2 working days after prescription approved, last post 3.30pm weekdays only).
  • Standard international delivery £5.90 flat rate via Royal Mail International Tracked & Signed (3-14 days, end-to-end tracking).
  • Express international delivery £32.00 flat rate via DHL Express (2-8 days depending on destination, with tracking in transit). Remote areas are subject to a surcharge.

Delivery of medication is free to patients who post an existing paper prescription to the pharmacy.

Delivery countries

Dr Fox can post to the following European countries only:

  • United Kingdom
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Germany
  • Gibraltar
  • Greece
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Monaco
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Sweden
  • Switzerland

Some brands of medicines are not authorised in all European countries. A brand of medicine can only be supplied to countries where there is a marketing authorisation (license) in place for that medicine. The list of permitted EU countries is regularly reviewed.

Channel Islands

Please choose United Kingdom as your country and enter the island name (Jersey, Guernsey, Isle of Man) in the 'City' field when registering.

Not permitted

Parcel forwarding services do not meet UK pharmacy requirements for sending prescription medicines.

Confirming your order

A payment confirmation email will be sent to you at the time you place an order. You can see the details of the order, including parcel tracking information, in your My Account area.

Another confirmation email will be sent when a doctor has assessed your medical information and issued a prescription.

Dr Fox passes prescriptions electronically to our UK pharmacy for dispatch of medicine on the same or following working day. A further confirmation email is sent to the customer which will include a parcel tracking number.

Confidential and discreet

Only the pharmacy return address appears on the label of packaging. Nothing on the outside of the packaging indicates prescription medications within (note: Express International Orders are required to list contents as 'personal medicine' on external customs label).

Non-prescription items

Non prescription items are dispatched as described above except that a doctor does not issue a prescription. For small lower cost non-prescription items a non-signature delivery service may be used.

Declined orders

If for any reason the doctor requires additional information prior to issuing a prescription you will be web-messaged, emailed or phoned.

If for any reason an order is declined you will be informed of the reasons and refunded in full to the same payment card.

Late deliveries

If your parcel has not arrived within expected time scales please see the information below: