Delivery information

Impact of Coronavirus (Covid-19)

Please note: Typically Royal Mail currently deliver within 1-3 days of despatch. However, please allow 5 days before contacting us if your item has not yet arrived. Please check parcel tracking link sent in delivery emails for latest information. Postal workers will not require signatures, they will instead log the name of the person accepting the item.

Track my delivery

Enter Royal Mail parcel tracking number:

Track restricted items (aerosols/flammable) at APC.
Information if parcel has not arrived.
Tracking will only work once item collected by Royal Mail, which could be the next working day.

Delivery charge - £2.90

UK delivery charge is £2.90 per consultation via Royal Mail Tracked 24 (allow 1-2 working days after prescription approved, last post 3.30pm weekdays only). Guaranteed next day delivery is available on request.

Delivery of medication is free to patients who post an existing paper prescription to the pharmacy.

Dispatch, deliveries and parcel tracking

Most items are dispatched on the day of the order or next working day except at weekends. Packaging is discreet. A signature is required on receipt of delivery.

You will receive an email with a parcel tracking number when your item has been processed for dispatch, and delivery update emails from Royal Mail.

If you need to enquire about a delivery please contact the dispatch team at the pharmacy.

Something for you card

Delivery to a neighbour

Pharmacy regulation requires prescription medicine to be signed for on receipt. This measure also protects children and pets from potential harm.

If no-one is at the delivery address to sign for a parcel Royal Mail will attempt to deliver to a neighbour and leave a card to let you know.

Visit the Royal Mail Delivery to Neighbour service to specify a preferred neighbour, or opt out by requesting a sticker to display near your front door.

Undelivered items

Undelivered items are returned to your local Royal Mail Delivery Office. A Something for you card will be left and you will be notified by email. Delivery update emails contain a tracking link where you can arrange a re-delivery online. Alternately you can collect your item from the delivery office. After 18 days the item is returned to the pharmacy and a repost or refund will be offered.

Channel Islands

Please enter the island name (Jersey, Guernsey, Isle of Man) in the 'City' field of your delivery address.

Not permitted

Parcel forwarding services do not meet UK pharmacy requirements for sending prescription medicines.

Dr Fox no longer posts medicine outside the UK

This is for regulatory reasons beyond our control.

Confirming your order

A payment confirmation email will be sent to you at the time you place an order. You can see the details of the order, including parcel tracking information, in your My Account area.

Another confirmation email will be sent when a doctor has assessed your medical information and issued a prescription.

Dr Fox passes prescriptions electronically to our UK pharmacy for dispatch of medicine on the same or following working day. A further confirmation email is sent to the customer which will include a parcel tracking number.

Confidential and discreet

Only the pharmacy return address appears on the label of packaging. Nothing on the outside of the packaging indicates prescription medications within. 'INDEXMED' will appear on bank statements.

Declined orders

If for any reason the doctor requires additional information prior to issuing a prescription you will be contacted.

If for any reason an order is declined you will be informed of the reasons and refunded in full to the same payment card.

Late deliveries

If your parcel has not arrived within expected time scales please see this information.

Royal Mail delivering signed for parcel