Delivery information

UK delivery only - £2.90

• UK delivery charge is £2.90 per consultation/prescription.
• Posted using Royal Mail Tracked 24 (tracked, no signature required).
• Please allow for 1-3 working days after the item is collected by Royal Mail. Last collection is 3:30pm weekdays (excluding bank holidays).
• Special delivery available on request - please note we cannot guarantee next day delivery.

Delivery of medication is free to patients who post an existing paper prescription to the pharmacy.

Despatch, deliveries, and parcel tracking

Most items are despatched on the day of the order or next working day except at weekends and bank holidays. Order backlogs at start of the week and after bank holidays sometimes cause delay in despatching items. Packaging is discreet.

You will receive an email with a parcel tracking number when your item has been processed for despatch, and delivery update emails from Royal Mail.

What to do if your delivery has not arrived?

The parcel tracking link is sent in emails and is also available for each order in your My Account area. If you need to enquire about a delivery please contact us.

Delivery to a neighbour

If delivery is not possible to your address, Royal Mail will attempt to deliver to a neighbour and leave a card to let you know. Visit the Royal Mail website to opt out of neighbour deliveries by requesting a sticker to display near your front door.

Undelivered items

Undelivered items are returned to your local Royal Mail Delivery Office. A "Something for you" card will be left and you will be notified by email (if card not received, please check the tracking report which may include photos and possible location of delivery, and check with neighbours). Delivery update emails contain a tracking link where you can arrange a re-delivery online. Alternatively you can collect your item from the delivery office (ID required). After 18 days the item is returned to the pharmacy and a repost or refund will be offered.

What might delay my order?

The following may cause a delay in processing an order:

• Identity verification checks.
• General or clinical queries.
• Incorrect delivery address.
• Duplicate account resolutions.
• Specific brand requests.
• Backlog: there is sometimes a backlog at the start of the week, especially after bank holidays.
• Delivery company issues (industrial action, weather, etc).

Channel Islands

Please enter the island name (Jersey, Guernsey, Isle of Man) in the 'City' field of your delivery address.

Not permitted

Parcel forwarding or holding services do not meet UK pharmacy requirements for sending prescription medicines.

Dr Fox no longer posts medicine outside the UK

This is for regulatory reasons beyond our control. Unfortunately this also includes BFPO addresses.

Confirming your order

A payment confirmation email will be sent to you at the time you place an order. You can see the details of the order, including parcel tracking information, in your My Account area.

Another confirmation email will be sent when a doctor has assessed your medical information and issued a prescription.

Dr Fox passes prescriptions electronically to our UK pharmacy for despatch of medicine on the same or following working day. A further confirmation email is sent to the customer which will include a parcel tracking number. Royal Mail also send delivery update emails.

Confidential and discreet

Only the pharmacy return address appears on the label of packaging. Nothing on the outside of the packaging indicates prescription medications within. 'INDEXMED' will appear on bank statements (ApplePay and Google Pay payments may show different information on statements).

There is an option in your account to choose to receive less order progress emails if you wish.

Declined orders

If for any reason the doctor requires additional information prior to issuing a prescription you will be contacted via your patient account/email/SMS.

If for any reason an order is declined you will be informed of the reasons and refunded in full to the same payment card.