COVID-19: Royal Mail advise possible delivery delays as some depots are experiencing issues. Please allow 5 days before contacting us if your item has not yet arrived and we will ask Royal Mail to investigate. We apologise sincerely for any inconvenience. Postal workers will not require signatures, they may use 'covid19' or 'XPI' on the tracking before or after delivery, and will log the name of the person accepting the item.
Track my delivery
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UK delivery only - £2.90
UK delivery charge is £2.90 per consultation via Royal Mail Tracked 24 (allow 1-3 working days after prescription approved, last post 3.30pm weekdays only). Special delivery available on request - please note we cannot guarantee next day delivery.
Delivery of medication is free to patients who post an existing paper prescription to the pharmacy.
Dispatch, deliveries, and parcel tracking
Most items are dispatched on the day of the order or next working day except at weekends and bank holidays. Packaging is discreet. During Covid-19 pandemic postal workers will not require signatures, they will instead log the name of the person accepting the item.
You will receive an email with a parcel tracking number when your item has been processed for dispatch, and delivery update emails from Royal Mail.
If you need to enquire about a delivery please contact the dispatch team at the pharmacy.
Delivery to a neighbour
Pharmacy regulation requires prescription medicine to be signed for on receipt. This measure also protects children and pets from potential harm.
If no-one is at the delivery address to sign for a parcel Royal Mail will attempt to deliver to a neighbour and leave a card to let you know. Visit the Royal Mail website to opt out of neighbour deliveries by requesting a sticker to display near your front door.
Undelivered items are returned to your local Royal Mail Delivery Office. A Something for you card will be left and you will be notified by email. Delivery update emails contain a tracking link where you can arrange a re-delivery online. Alternately you can collect your item from the delivery office (ID required). After 18 days the item is returned to the pharmacy and a repost or refund will be offered.
Please enter the island name (Jersey, Guernsey, Isle of Man) in the 'City' field of your delivery address.
Parcel forwarding or holding services do not meet UK pharmacy requirements for sending prescription medicines.
Dr Fox no longer posts medicine outside the UK
This is for regulatory reasons beyond our control. Unfortunately this also includes BFPO addresses.
Confirming your order
A payment confirmation email will be sent to you at the time you place an order. You can see the details of the order, including parcel tracking information, in your My Account area.
Another confirmation email will be sent when a doctor has assessed your medical information and issued a prescription.
Dr Fox passes prescriptions electronically to our UK pharmacy for dispatch of medicine on the same or following working day. A further confirmation email is sent to the customer which will include a parcel tracking number.
Confidential and discreet
Only the pharmacy return address appears on the label of packaging. Nothing on the outside of the packaging indicates prescription medications within. 'INDEXMED' will appear on bank statements.
If for any reason the doctor requires additional information prior to issuing a prescription you will be contacted.
If for any reason an order is declined you will be informed of the reasons and refunded in full to the same payment card.
If your parcel has not arrived within expected time scales please see this information.