Discreet packaging and billing
What you will receive
To protect your privacy all deliveries are in sealed discreet packaging with only a return address printed on the reverse (see images below).
There is nothing to indicate contents or that it was sent from a pharmacy (except for N. Ireland and Jersey, see below). Packaging will be in boxes or occasionally jiffy bags.
What appears on your statement
Payments made online are marked as from 'INDEXMED' on your bank statements (Apple Pay and Google Pay payments may show different information):
Northern Ireland and Jersey
Deliveries to Northern Ireland and Jersey require a customs declaration affixed to outside of parcel - the item will be listed as either 'Healthcare products' or in some cases 'Personal medicine'.
