Data security

Norton secured logo

Dr Fox (Index Medical Ltd) uses high-level data encryption to ensure our customer's data is not compromised.

Data entry and retrieval is encrypted using an EV SSL certificate from Symantec, a leading SSL Certificate Authority. This ensures that no one else can read or change information as it travels over the internet.

EV SSL certificates give users confidence they are interacting with a trusted website and their information is secure. EV SSL certificates trigger modern web browsers to display the name of an organisation (Index Medical Ltd) in green in the browser address bar and give details of the Certificate Authority (Symantec) that issued it. Symantec uses an audited and rigorous authentication method, and browsers control the display of the green bar, making it difficult for phishers and counterfeiters to hijack the Dr Fox brand.

Look for the green bar and locked padlock in your browser to indicate a secure and encrypted connection to

encrypted website browser bar

Our server software is continually monitored and updated by our hosting company Bytemark, an award winning, government approved, provider.

PCI Compliant

Norton secured logo is 'Payment Card Industry Data Security Standards' (PCI DSS) compliant and is regularly scanned for server vulnerabilities that could be exploited by hackers in security audits by Security Metrics. Click the logo to verify.

SecurityMetrics for PCI Compliance logo

Customer's payment card details are not stored on our servers (payment security).

Personal and private information

We fully understand our customers are concerned with the security of their personal and private data and we take every measure possible to ensure it is never at risk.

Index Medical Ltd abides by the Data Protection Act – our Information Commissioner's Office's Register Entry Report certificate registration number is Z258592X (renews 15 March annually).

The new GDPR law comes into force in May 2018 and Index Medical Ltd is working towards compliance.

Please also see our Privacy Policy statement.

Company structure

Doctor Fox is owned and operated by the UK registered company Index Medical Ltd. Company No. 6797903. Registered office of the company: 2 Westbury Mews, Westbury Hill, Westbury-on-Trym, Bristol BS9 3QA.

The domain name is registered to Index Medical Ltd.