www.doctorfox.co.uk is a member of the Trusted Shops programme and is audited for compliance to a range of quality criteria including customer service, returns and refunds, distance selling regulations, payments, and data protection.
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Trusted Shops money back guarantee: all orders eligible for £2,500 guarantee. Dr Fox pharmacy commits to ensure customers receive items ordered, or will offer repost or full refund.
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In the press
Dr Tony Steele, Medical Director, was interviewed for a BBC Newsbeat article (29 November 2019): The £3 morning-after pill and emergency contraceptive myths.
Dr Fox was featured in an article by Margaret McCartney in the British Medical Journal (30 October 2012): The doctor won't see you now: online consulting and prescribing.
GP newspaper reviewed the www.doctorfox.co.uk service and published an article (5 March 2010) entitled Online medicines the ethical way in which they outline the ethos, aims and approach of Dr Fox.
A widely seen press article British patients click online to see doctor (6 August 2010) also featured the Dr Fox service. The journalist, Maria Cheng of Associated Press, had done excellent research on online medicine.
Customer Satisfaction Surveys
Dr Fox undertakes annual independent customer satisfaction surveys, the results of which continue to confirm our commitment to providing the best service possible is recognised by our customers.
- 2020 customer satisfaction survey
- 2019 customer satisfaction survey
- 2018 customer satisfaction survey
- 2017 customer satisfaction survey
To complete a patient survey please login to your Dr Fox account.