Customer reviews

Trusted Shops logo is a member of the Trusted Shops programme and is audited for compliance to a range of quality criteria including customer service, returns and refunds, distance selling regulations, payments, and data protection.

Read over 16,900 independent customer reviews on Trusted Shops website.

Read external reviews

Trusted Shops money back guarantee: all orders eligible for £2,500 guarantee. Dr Fox commits to ensure customers receive items ordered, or will offer repost or full refund.

Other review services

Read user reviews of posted on other independent review websites:

“Buying drugs via the internet is risky, but not for people using this GP’s web clinic.”

Review of Dr Fox in GP magazine, the trade journal for UK GPs – read more

Online medicines the ethical way

Product reviews

Dr Fox patients can write reviews of products received in their My Account area.

Feedback from customers

In the press

Dr Fox was recently featured in an article by Margaret McCartney in the British Medical Journal (30 October 2012): The doctor won't see you now: online consulting and prescribing.

GP newspaper reviewed the service and published an article (5 March 2010) entitled Online medicines the ethical way in which they outline the ethos, aims and approach of Dr Fox.

A widely seen press article British patients click online to see doctor (6 August 2010) also featured the Dr Fox service. The journalist, Maria Cheng of Associated Press, had done excellent research on online medicine.

press logos

Customer Satisfaction Survey 2017

dr fox pharmacy reviewDr Fox has undertaken an independent customer satisfaction survey for 2017, the results of which continue to confirm our commitment to providing the best service possible is recognised by our customers.

97% of people were either 'extremely happy' (80.5%) or 'very happy' (16.2%) with the Dr Fox service and said they were 'very likely' or 'extremely likely' to use our service again (an improvement from 2016 survey).

The full 2017 survey results are available to view here.

We would like to thank those customers that took the time to respond to our survey.