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Concerns over pharmacy websites not registered with the Care Quality Commission

Online doctors Uncovered - BBC Panorama

On Monday 6 August 2018 BBC Panorama aired an investigation into Online Doctors Uncovered which cited safety concerns over websites selling prescription drugs.

Professor Steve Field, chief inspector of general practice for the Care Quality Commission (CQC), has said:

You should look for the CQC logo because some of these websites, if they are not regulated by the CQC, can be very, very dangerous.

We know that these websites can present convenient ways for people to access advice, treatment and medication.

However some services may be putting patients at risk. We are particularly concerned that risks to patients may not always be appropriately assessed or managed when they buy medicines online.

As with conventional GP surgeries, these online companies and pharmacies are required to provide safe, high-quality and compassionate care and must adhere to exactly the same standards. They must not cut corners.

We will continue to work closely with the other regulatory bodies to share intelligence where we have concerns and take action where necessary. Providers and clinicians must be clear on their responsibilities to protect people who use their services.

Read in full

Customer satisfaction survey 2017

2017 customer satisfaction survey

The annual Dr Fox independent customer satisfaction survey for 2017 is now complete, the results of which continue to confirm our commitment to providing the best service possible is recognised by our customers.

97% of people were either ‘extremely happy’ (80.5%) or ‘very happy’ (16.2%) with the Dr Fox service (up from 93% on 2016), and 95.7% indicated they were ‘very likely’ or ‘extremely likely’ to use the service again.

The full survey results are available to view here.

We would again like to thank all our customers that took the time to respond to our survey this year.

New identity checking

Online identity verification iconDr Fox has introduced extra identity verification checks (Nov 2017). All online clinics are required by the regulator, the Care Quality Commission, to perform these ID checks.

How the checks work

The majority of patients can be verified online instantly by referencing data on their credit profile at the time they make a payment for a prescription. This is called a ‘soft’ check to validate identity only, and is not a check on a person’s credit-worthiness. The ID check will not affect their credit rating.

Patient’s must enter their correct full name and date of birth, and the payment card address that is registered with your payment card provider or bank. The delivery address can be different from the payment card address. Read in full

Smartphone Medical ID in an emergency

Emergency room and Medical ID on a smartphone

Your smartphone can help in an emergency even if you are unresponsive. Both iOS (iPhone) and Android have a standard feature in ‘Settings’ called Medical ID where information useful in an emergency is available to first responders and emergency room staff and is accessible from your locked phone screen.

Medical ID braceletEmergency workers are increasingly aware to check smartphones for this information:

  • medical conditions and notes
  • personal information
  • allergies
  • blood type
  • organ donation details
  • emergency contacts

The feature is similar to medical jewellery but can make a lot more information available. Be aware that the information you provide will also be available to anyone with your phone without unlocking it.

There are also a range of other free and paid medical emergency apps available for smartphones.

Customer satisfaction survey 2016

Customer survey graphs

Dr Fox has undertaken an independent customer satisfaction survey for 2016, the results of which continue to confirm our commitment to providing the best service possible is recognised by our customers.

93% of people were either ‘extremely happy’ (81.6%) or ‘very happy’ (11.6%) with the Dr Fox service, and indicated they were ‘very likely’ or ‘extremely likely’ to use the service again.

The full survey results are available to view here.

We would again like to thank all our customers that took the time to respond to our survey this year.

Posted on in Health News

Danger of Fentanyl found in counterfeit and illicit drugs

fentanyl deaths warning posterThere is a growing problem in the United States and Canada which is likely to become more of an issue in the UK and Europe: Fentanyl overdose.

What is Fentanyl?

Fentanyl is a synthetic (manufactured) opioid and is the most potent opioid available for medical treatment. Used to relieve pain in cancer patients, it is 50-100 times stronger than morphine, and usually administered in the form of patches or lozenges. Fentanyl is also used in certain emergency situations when stopping a patients breathing, where medics need to take over the breathing for the patient. Read in full