Dr Fox staff are happy to answer queries from users of the website. Answers to questions submitted by users are published anonymously in this section.
If you have a question please use the search function (right) and also visit our dedicated FAQs pages. If you still cannot find the information you need please contact us and we will endeavour to provide an answer.
This is for regulatory reasons beyond our control.
International deliveries with DHL
EU customers that selected the Express international delivery option can track their orders at the DHL website www.dhl.co.uk or can send an SMS text to +447720334455 and enter their parcel tracking number as the message only – an SMS will be sent back with details of the shipment.
Standard international deliveries
Standard international deliveries are sent as Royal Mail International Tracked & Signed, and picked up by the Royal Mail in the UK and transported to the EU destination country where the parcel is then the responsibility of the postal service of that country. The service usually takes between 3-14 days from when the item is picked up from our pharmacy, but in rare instances can take longer.
When your item is despatched a tracking number will be emailed to you – to help you find this email the subject line of the email contains your order number and the text “has been dispatched” and is sent from the email address “Dr Fox <firstname.lastname@example.org>”. The tracking number is also available to view in the details of the order in your My Account section.
You can track the progress of your delivery using either the Royal Mail tracking service www.royalmail.com/track-your-item until it arrives in the destination country. Once the parcel arrives in the destination country please use the national postal service (list below) or some countries use GLS European parcel service.
Delivery update emails
Delivery updates will be sent to patients by email when available from Royal Mail.
I have read the information on your website regarding Propecia. However, there is no information regarding whether or not a male who is trying for a baby with his partner can take Propecia. I have heard conflicting information on this, and although you have made it clear that women, especially when pregnant, could suffer birth defects from coming into contact with finasteride, there is no mention on your website about whether men who are trying for a pregnancy should avoid Propecia. I have read the patient information leaflet, and there is nothing about it there either. Based on the above, I am assuming that it is ok for men who are trying for a pregnancy to take Propecia, but would very much appreciate confirmation from one of your doctors on this matter. Read in full
Been told by an ex that she has gonorrhoea and I fear I do as well as I’ve had some symptoms. Rather than sit in a clinic I was hoping to discretely take the medicine to treat it. I read online that chlamydia treatment is the same. Is this the case? Read in full
I am considering an online Vaniqa consultation with your company. I have read the important information page as requested by the consultation. I wonder if one of your doctors can get back to me with to answer following query:
I would like to use Vaniqa on excess facial hair that is on my cheeks and sideburn area. Is it suitable to use Vaniqa on these areas? Read in full
I started taking Rigevidon a couple of months ago and have had no issues with it. I am currently on my week of not taking a pill and my period hasn’t started. During the month I forgot to take the pill twice but remembered and took two at the same time the next day (on two occasions). Should I go see a doctor or is it normal for me to not get a period? Read in full