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Tracking international deliveries

International deliveries with DHL

EU customers that selected the Express international delivery option can track their orders at the DHL website or can send an SMS text to +447720334455 and enter their parcel tracking number as the message only – an SMS will be sent back with details of the shipment.

Standard international deliveries

Standard international deliveries are sent as Royal Mail International Tracked & Signed, and picked up by the Royal Mail in the UK and transported to the EU destination country where the parcel is then the responsibility of the postal service of that country. The service takes between 2-5 days from when the item is picked up from our pharmacy.

When your item is despatched a tracking number will be emailed to you – to help you find this email the subject line of the email contains your order number and the test “has been dispatched” and is sent from the email address “Doctor Fox <>”. The tracking number is also available to view in the details of the order in your My Account section.

You can track the progress of your delivery using the Royal Mail tracking service: Read in full

Saved card details for easier reordering

save card detailsCustomers now have the option to save payment card details for easier future orders – simply tick the ‘Save card details?’ option on the payment page (not available for Maestro cards).

The 3-digit security code on the reverse of the card will not be saved and is required for each order. Card details are stored on our payment processor’s ultra-secure server.

To reorder please review previous orders, confirm answers have not changed and make payment.

Can men who are trying for a pregnancy take Propecia?

Full question:
I have read the information on your website regarding Propecia. However, there is no information regarding whether or not a male who is trying for a baby with his partner can take Propecia. I have heard conflicting information on this, and although you have made it clear that women, especially when pregnant, could suffer birth defects from coming into contact with finasteride, there is no mention on your website about whether men who are trying for a pregnancy should avoid Propecia. I have read the patient information leaflet, and there is nothing about it there either. Based on the above, I am assuming that it is ok for men who are trying for a pregnancy to take Propecia, but would very much appreciate confirmation from one of your doctors on this matter. Read in full

Can I use Vaniqa cream on facial hair on my cheeks and sideburn areas?

Full question:

I am considering an online Vaniqa consultation with your company. I have read the important information page as requested by the consultation. I wonder if one of your doctors can get back to me with to answer following query:

I would like to use Vaniqa on excess facial hair that is on my cheeks and sideburn area. Is it suitable to use Vaniqa on these areas? Read in full

I’m taking Rigevidon but missed a few pills and my period is late – should I see a doctor?

Full question:
I started taking Rigevidon a couple of months ago and have had no issues with it. I am currently on my week of not taking a pill and my period hasn’t started. During the month I forgot to take the pill twice but remembered and took two at the same time the next day (on two occasions). Should I go see a doctor or is it normal for me to not get a period? Read in full