Statement of Purpose: Index Medical Ltd

Aims and objectives

Index Medical Ltd aims to provide a high quality, private patient healthcare service which includes confidential online health assessments and issuing privates prescriptions. Medicine is dispensed by an NHS pharmacy.

Our objective is to provide a high quality patient service which meets and exceeds the requirements of the current essential standards and regulations of the Health and Social Care Act 2008 (Regulated Activities) 2010.

Registered provider

The healthcare service is administered from 60 City Road, St Pauls, Bristol BS2 8TX. Telephone 0117 2050198.

Kinds of healthcare services

Index Medical Ltd offers a secure internet healthcare service, which includes private and confidential online health consultations, individual health advice, and prescribing.

Index Medical Ltd offers online health consultations to provide prescriptions, where prescribing guidelines allow, and services can be delivered safely and securely in areas where there is a patient demand.

Such services include malaria prophylaxis, travel medicine including anti-diarrhoeal consultation, male pattern baldness assessment, erectile dysfunction and sexual dysfunction services, antibiotic for conditions such as chlamydia where diagnosis is already proven, contraception including emergency contraception, smoking cessation advice and prescriptions, travel sickness medication, hay fever treatments, flu treatment and prevention, jet lag preventative treatment, the provision of standby treatment for cystitis, and the provision of treatment for recurrent cold sores.

The same principles, policy, and procedures will be applied to all consultations carried out by Index Medical Ltd.

Patient consultation

Patient satisfaction surveys are carried out regularly by Index Medical Ltd to seek the views and opinions of patients who access the online healthcare service. The survey is in the form of a questionnaire and is available for all patients to complete online at any time.

Legal Status

Index Medical Ltd provides private healthcare services as a limited company business and is registered as a UK company at Companies House (registration number - 6797903).

Index Medical Ltd operates as a Mobile Doctor Service (Independent Medical Agency) for the purposes of Care Quality Commission (CQC) registration.


Index Medical Ltd recognises there may be occasions when patients may wish to complain.

We will deal fairly and quickly with complaints directed to or phoned to 0117 2050198 or made in writing to Index Medical Ltd, 2 Westbury Mews, Westbury Hill, Westbury-on-Trym, Bristol, BS9 3QA.

Patients not satisfied with how a complaint has been dealt with can contact:

Care Quality Commission
Finsbury Tower
103-105 Bunhill Row
London EC1Y 8TG

Telephone 03000 616161 or 020 7448 9200

Privacy and dignity

All patients who choose to use the private healthcare services on offer at Index Medical Ltd can be assured that they will be treated with the utmost dignity and respect.

The Index Medical Ltd website is secure and all personal health information is treated confidentially.

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