Patient guide

What we do

Dr Fox provides online medical consultations and issues private prescriptions. Prescriptions are passed electronically to our registered UK pharmacy responsible for dispensing and delivery of the medication.

Doctors provide advice before, during, and after consultations. We provide medical follow-up after medication is supplied. If you agree, we keep your GP informed.

Providing the service

Dr Fox employs General Medical Council (GMC) registered doctors all of whom are experienced GPs working in the NHS.

See How it Works page for further information.


The cost of medicine and postage charges are shown before ordering. We are required under the Health and Social Care Act 2008 and GMC Good practice guidelines to inform patients of the cost of treatment before consultations.

Rapid service

As soon as you have completed an online consultation you will know if you are eligible to place a provisional order. A doctor will normally authorise your prescription the same day. Medication is usually dispatched the same or next working day by recorded delivery.

Delivery, refunds, and returns

Prescription items are posted by recorded delivery (UK deliveries only). A signature is required on receipt. If for any reason the doctor does not agree to authorise a prescription, or an item is not available from the pharmacy, you will be informed by email straight away and a 100% refund will be made to your card within a few days.

Unused medicine

Unused medicine may be returned and disposed of safely by a pharmacist. See refunds page.

Site security and privacy

Personal information is stored securely. No confidential information is sent by email. Messages are exchanged in the secure 'My Account' section of the website. Only doctors and authorised staff have access to personal data. No information about you will be shared with anyone unconnected with providing the service (see privacy policy and data sharing policy). For further details about security please see data security page.


Dr Fox (Index Medical Ltd) is registered with the Care Quality Commission (registration number 1-101728017), the MHRA, and complies with the Care Standards Act 2000. Dr Fox Pharmacy is registered with the General Pharmaceutical Council.

Please read our aims and objectives.

For further details about how this service is regulated please see regulation page.

Complaints and feedback

Feedback and complaints can be made by sending a message in the 'My Account' area of the website. Complaints will be acknowledged within 2 working days and responded to in full within 20 days.

Suggestions and complaints about dispensing, delivery, packaging and labelling should be directed to our despatching pharmacy. Unresolved pharmacy complaints can be referred to:

The General Pharmaceutical Council
1 Cabot Square
London E14 4QJ

Telephone: 020 3713 8000

Aims and objectives

We aim to provide a safe convenient way for people to look after themselves and improve their well-being.

Terms and conditions

The services of Dr Fox and Dr Fox Pharmacy are provided under the terms and conditions.

Trusted Shops accredited

Dr Fox is a Trusted Shops accredited retailer meaning the company, website, and service have passed rigorous checks.