Patient guide

What we do

Doctor Fox provides online medical consultations and issues private prescription. Prescriptions are passed to a registered UK pharmacy responsible for dispensing and delivery.

Doctors provide advice before, during and after consultations. We provide medical follow-up after medication is supplied (contact details). If you agree, we keep your GP informed.

Providing the service

Doctor Fox employs General Medical Council (GMC) registered doctors most of whom are experienced GPs.

See How it Works page for further information.

Prices

The cost of medicine and postage charges are shown before ordering. There are no hidden charges. We are required under the Health and Social Care Act 2008 and GMC Good practice guidelines to inform patients of the cost of treatment before consultations.

Fast services

As soon as you have completed an online consultation you will know if you are eligible to place a provisional order. A doctor will normally authorise your prescription the same day. Medication is usually dispatched the same or next working day by recorded delivery.

Delivery, refunds and returns

Prescription items are posted by recorded delivery (EU deliveries only). A signature is required on receipt. If for any reason the doctor does not agree to authorise a prescription, or an item is not available from the pharmacy, you will be informed by email straight away and a 100% refund will be made to your card within a few days.

Unused medicine

Unused medicine cannot be returned and should be given to a pharmacist for safe disposal. See refunds page.

Site security and privacy

Personal information is stored securely. No confidential information is sent by email. Messages are exchanged in the secure 'My Account' section of the website. Only doctors and authorised staff have access to personal data. No information about you will be shared with anyone unconnected with providing the service (see privacy policy). For further details about security please see data security page.

Regulation

Doctor Fox (Index Medical Ltd) is registered with the Care Quality Commission (registration number 1-101728017) and the and complies with the Care Standards Act 2000. Index Medical Ltd is also registered with the General Pharmaceutical Council and the MHRA 'EU common logo' scheme.

Please read our statement of purpose.

For further details about how this service is regulated please see regulation page.

Complaints and feedback

Feedback and complaints can be made by sending a message in the 'My Account' area of the website. Complaints will be acknowledged within 2 working days and responded to in full within 20 days. The Care Quality Commission can be contacted at:

Care Quality Commission
Citygate
Gallowgate
Newcastle upon Tyne NE1 4PA

Telephone 03000 616161

Suggestions and complaints about dispensing, delivery, packaging and labelling should be directed to our despatching pharmacy. Unresolved pharmacy complaints can be referred to:

The General Pharmaceutical Council
1 Lambeth High Street
London SE1 7JN

Telephone: 020 7572 2322

Aims and objectives

We aim to provide a safe convenient way for people to look after themselves and improve their well-being.

Ownership and management

Dr Fox is owned and operated by Index Medical Ltd (company no. 06797903): 2 Westbury Mews, Westbury Hill, Westbury-on-Trym, Bristol, BS9 3QA. Telephone 0117 2050198.

Terms and conditions

The services of Doctor Fox are provided under the terms and conditions.

Trusted Shops accredited

Doctor Fox is a Trusted Shops accredited retailer meaning the company, website, and service have passed rigorous checks – read further information.