Statement of Purpose: Index Medical Ltd
Aims and objectives
Index Medical Ltd aims to provide a high quality, private patient healthcare service which includes confidential on-line health assessments and issuing privates prescription. Medicine is despensed by a separate NHS pharmacy.
Our objective is to provide a high quality patient service which meets and exceeds the requirements of the current National Minimum Standards and Regulations of the Care Standards Act 2000.
Registered provider
Index Medical Ltd is owned and operated by Index Medical Limited, 2 Westbury Mews, Westbury Hill, Westbury-on-Trym, Bristol, BS9 3QA, and is registered as a UK company at Companies House.
Registered manager
Index Medical Ltd private healthcare service is operated on a day-to-day basis by Managing Director, Dr Tony Steele who is a fully qualified medical practitioner registered with the General Medical Council.
Organisational structure
Responsible individual and manager of Index Medical Ltd is Dr Tony Steele.
Kinds of healthcare services
Index Medical offers a secure Internet healthcare service, which includes private and confidential online health consultations, individual health advice, and prescribing.
Index Medical Ltd offers online health consultations to provide prescriptions, where prescribing guidelines allow and services can be delivered safely and securely in areas where there is a patient demand.
Such services include malaria prophylaxis, travel medicine including anti-diarrhoeal consultation, male pattern baldness assesment, erectile dysfunction and sexual dysfunction services, antibiotic for conditions such a chlamydia where diagnosis is already proven and contraception including emergency contraception, smoking cessation advice and prescriptions, travel sickness medication, hay fever treatments, flu treatment and prevention, jet lag preventative treatment, the provision of standby treatment for cystitis, and the provision of treatment for recurrent cold sores.
The same principles, policy and procedures will be applied to all consultations carried out by Index Medical Ltd.
Patient consultation
Patient satisfaction surveys are carried out regularly by Index Medical to seek the views and opinions of patients who access the online healthcare service. The survey is in the form of a questionnaire and is available for all patients to complete online at any time.
It is the responsibility of Index Medical Ltd to collate the results of satisfaction surveys and produce an annual report on the views of the healthcare service being provided. This report is available for existing patients, prospective patients and a copy is sent to the Care Quality Commission, which is the regulatory body that formally assesses the Index Medical Ltd online healthcare service in the UK.
Complaints
Index Medical recognises that there may be occasions when a patient may wish to complain about an aspect of the on-line healthcare service on offer. We have a complaints procedure for your information and Dr Tony Steele, Managing Director will be happy to consider your complaint or suggestion at any time.
If you feel you wish to discuss an issue or indeed make a complaint, we would kindly ask that you bring this to the attention of Dr Tony Steele, Managing Director, Index Medical Limited, 2 Westbury Mews, Westbury Hill, Westbury-on-Trym, Bristol, BS9 3QA as soon as possible. Alternatively, please e-mail your comments or concerns to .
Anyone not satisfied with the way in which a complaint has been dealt with should contact our regulatory body to discuss the issue further:
Care Quality CommissionFinsbury Tower
103-105 Bunhill Row
London EC1Y 8TG
Telephone 03000 616161 or 020 7448 9200
Privacy and dignity
All patients who choose to use the private healthcare services on offer at Index Medical Ltd can be assured that they will be treated with the utmost dignity and respect.
The Index Medical Ltd website is secure and all personal health information is treated confidentially.
Return to patient guide.
Prescription included
All prices listed include the prescription cost.
Fully regulated in UK
We provide online consultations with UK GMC registered doctors which may result in a private prescription online. Genuine medication is dispensed by an NHS pharmacy. Deliveries are in discreet packaging and sent recorded post.
We are fully regulated in the UK by the Care Quality Commission.
Worldwide Delivery
Recorded delivery (requires signature)
UK delivery: £2.90
Overseas delivery: £4.90
Delivery information
In the Press
Buying drugs via the internet is risky, but not for people using this GP's web clinic.
Read what GP news wrote about Dr Fox online pharmacy prescriptions.
E-Newsletter
Data Security
All sensitive data is secured using the highest level of encryption.
Data protection & security
Payment Security
Payments on this website are processed securely by Secure Trading.
ISIS Accredited
