Terms and conditions

You declare you wish to take part in the Online Clinic Consultation service operated by Index Medical Ltd through the doctorfox.co.uk website or wish to obtain non prescription items available on the doctorfox.co.uk website. Online consultation is provided through online assessment given on our website by registered UK GMC medical practitioner. The online consultations and treatment offered are subject to the terms and conditions set out in this agreement.

You give your consent for information about yourself, your health and your current medications including, but not limited to, the information you divulge as part of the online consultation assessment to be viewed and exchanged by and between Index Medical Ltd employees and a Doctor working on Index Medical's behalf for the purpose of conducting a medical consultation. You understand this information may be exchanged electronically.

You warrant and undertake that all information provided by you on the online consultation assessment given on our website is correct and true.

All medicines prescribed will be based on the consultation assessment completed by you. We therefore take no liability for loss or damage arising from our service or medication prescribed if you supply incorrect or incomplete information.

Your use of this website is governed by English Law and subject to the exclusive jurisdiction of the English courts.

Index Medical Ltd has taken care in the preparation of the content of this website. To the fullest extent permitted by the law Index Medical Ltd disclaims all warranties of any kind with respect to the content of this website.

Index Medical Ltd is not liable for any damages which results from a failure of you to follow advice given on the website or failure of you to pass on information given on the website that is intended to be passed by you to your regular healthcare provider.

Index Medical Ltd and its directors or related companies shall not be liable for any losses or claims arising directly or indirectly from use of this website or its services except that this exclusion of liability does not apply to any damages in connection with death or personal injury caused by the negligence of Index Medical Ltd, its directors or employees.

You accept the advice given on the website that the website does not replace your GP and that you should consult with your regular doctor when you are advised to do so.

You undertake to read carefully all product packaging and labels prior to use.

In the event that you do not fully understand the questions in the assessment part of the website or are unsure how you should answer those questions or you do not fully understand the advice or information given to you on the website whether these things are clearly expressed or not you undertake to seek clarification from your regular health care provider or the website doctors or pharmacy before taking any medication.

If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected.

All services provided by this Website and other Index Medical Ltd technologies are provided on a "best endeavours" basis. Consultations made electronically from this Website will be forwarded to a Doctor as soon as possible. Due to the range of third party networks and innovative technology used for this transmission we are unable to guarantee a time of arrival of the consultation information for a Doctor's attention or absolutely guarantee that it will arrive at all.

Prescriptions are issued entirely at the discretion of the prescriber. Index Medical Ltd cannot guarantee that a doctor consultation made through this Website will result in a prescription being issued by the prescriber.

We are not responsible for failure of third party companies' inability to deliver medicines to the correct address or within any particular time or date. You are responsible for signing for packages containing medicines but any signature provided by third parties at the delivery address given by yourself will be deemed to be receipt of the medicines and fulfilment of Index Medical Ltd's obligations in dispensing that prescription.

You are responsible for providing valid credit or debit card details which may be charged if you are not exempt from payment. We reserve the right to not deliver medicines to you if your payment details have expired or are invalid in any way. In such cases we will attempt to contact you in such instances to enable You to provide updated information to allow us to dispense the prescription.

If your prescription medicines appear to be damaged or if the delivery appears to be wrong then please contact us. We will make every effort to replace any damaged products.