Customer Reviews

Independently Verified User Reviews

Read user reviews of www.doctorfox.co.uk posted on independent review services Trustpilot and Reseller Ratings.

Emails received from customers

Below are genuine emails received at the office from appreciative customers.

Highly recommend Dr Fox

I highly recommend Dr Fox and his pharmacy, I was very pleased with the very professional way I was treated.

A fantastic service for busy professionals

Hi - I just wanted to thank you for your excellent service, my prescription arrived on Saturday much to my delight. I will be definitely recommending Doctor Fox to others, a fantastic service for busy professionals or those struggling to get an appointment with their GP. Thanks again

Highly impressed with your company

Dear Dr Steele, Thank you for your advice. I would like to take this opportunity to say that I am highly impressed with your company and truly appreciate your prompt responses. Kind Regards.

Outstanding service

I would just like to give some feedback on the service I have received by using your website. It has been absolutely outstanding ... I would give 10 out of 10. Thank you very much.

Very high standard of customer service

You have a very high standard of customer service. it's not common. You have just won yourself a very loyal customer.

Thank you very much.

For the first time in 11 yrs I could make love

Just wanted to say that I have suffered from ED for over 11 yrs which has cost me my marriage, I met a lovely woman 3 months ago but could not get over the ED. I researched about difference tablets and decide to try Cialis 10mg from your website, and last night for the first time in 11 yrs I could make love, you've no idea what that means to me. Thank You.

Saved me over £70 - thank you

I have already had the starter pack. I then found your website which was a lot cheaper. You have saved me over £70 thank you.

Your service is excellent and I shall return for the last 4 week course. The savings I have made by using Dr Fox has been huge. It just proves that there are still companies like yourselves that are customer orientated.

Keep up the great work.

Urgent: Malarone!

I was reluctant to order pills from a website but had no choice because Malarone isn't available in my region. I was travelling from Qatar to Sri Lanka with a long layover in Delhi and needed Malarone ASAP.

Dr Fox sent the pills by regular post but they were delayed in international transit and it became clear they wouldn't arrive before I left Qatar. Dr Fox sent a new batch of pills by international courier to meet me during my layover in Delhi. Customer service stayed on top of my shipment the whole time and responded promptly to all my emails. The pills actually arrived at the hotel before I did!

Dr Fox covered the courier costs and didn't charge me for the extra batch. I was pleasantly surprised by Dr Fox's responsiveness and efficiency – I'll be a repeat customer.

Time/cost efficient

Thank you for authorising the second prescription - your service is far easier and more cost efficient than taking a day off of work to deal with this kind of thing!

Customer Satisfaction Survey 2012

Dr Fox has recently undertaken an independent customer satisfaction survey, the results of which have been very encouraging.

98% of people were either 'extremely happy' (78.5%) or 'very happy' (19.3%) with the service and 93% said they were 'very likely' or 'extremely likely' to use the service again.

The full survey results are available to view here.

We would like to thank those customers that took the time to respond to our survey.

In the Press

GP newspaper reviewed the www.doctorfox.co.uk service and published an article 5 March 2010 entitled Online medicines the ethical way in which they outline the ethos, aims and approach of Dr Fox.

Dr Fox also recently featured in a widely seen press article British patients click online to see doctor. The journalist, Maria Cheng of Associated Press, has done excellent research on online medicine.