Delivery information

Confirming your order

A payment confirmation email will be sent to you at the time you place an order. You can see the details of the order in your My Account area.

Another confirmation email will be sent when a doctor has assessed your medical information and issued a prescription.

Dr Fox passes prescriptions electronically to an NHS pharmacy for despatch of medicine on the same or following working day. A further confirmation email is sent to the customer which will include a parcel tracking number.

Dispatch, deliveries and parcel tracking

Most items are dispatched on the day of the order or next working day except at weekends. A signature is required on receipt of delivery.

You will receive an email with a parcel tracking number when your item has been dispatched.

• Royal Mail tracking (UK and Airsure - tracking is only on receipt once parcel has been signed for)
• DHL Express tracking (express international with full tracking in transit)

If you need to enquire about a delivery please contact the dispatch team at the pharmacy.

Delivery charges

• UK delivery charge is £2.90 per consultation via Royal Mail Recorded Delivery (1–4 days)
• Standard international delivery £5.90 flat rate via Royal Mail Airsure where available (7–21 days)
• Express international delivery £32.00 flat rate via DHL Express (2–8 days depending on destination, with tracking in transit)
• Delivery of medication is free to patients who post an existing private paper prescription to the pharmacy.