Patient Guide
What we do
Doctor Fox provides online medical consultations leading to the supply by post of prescription medication and other healthcare items.
Providing the service
Doctor Fox employs General medical council (GMC) registered doctors most of whom are experienced GPs.
Prices
Prices include the cost of consultation, prescription, dispensing and medication. Postage charges are shown before ordering. There are no hidden charges. We are required under the Care Standards Act 2000 and GMC Good practice guidelines to inform patients of the costs of treatments before consultations.
Fast services
As soon as you have completed an online consultation you will know if you are eligible to place a provisional order. A doctor will normally authorise your prescription the same day. Medication is usually dispatched the same or next working day by recorded delivery.
Delivery and refunds and returns
Prescription items are posted by recorded delivery. A signature is required on receipt. If for any reason the doctor does not agree to authorise a prescription, or an item is not available, you will be informed by email straight away and a 100% refund will be made to your card within a few days.
Unused medicine
Unused medicine cannot be returned and should be given to a pharmacist for safe disposal. See refunds page.
Site security and privacy
Personal information is stored securely. No confidential information is sent by email. Messages are exchanged in the secure 'your account' part of the site. Only doctors and authorised staff have access to personal data. No information about you will be shared with anyone. For further details about security please see security page.
Regulation
Doctor Fox is registered with the Care Quality Commission (registration number 1-92307172). We comply with the Care Standards Act 2000. We are aware of only three other services that are fully regulated in this way.
Please read our statement of purpose.
Our NHS partner pharmacy is registered with Royal Pharmaceutical Society of Great Britain as an Internet Pharmacy.
For further details about how this service is regulated please see regulation page.
Complaints and feedback
Feedback and complaints can be made by sending a message in the 'My Account' area of the website. Complaints will be acknowledged within 2 working days and responded to in full within 20 days. If anyone is not satisfied with the way a complaint is dealt with they can contact the Care Quality Commission.
Care Quality CommissionFinsbury Tower
103-105 Bunhill Row
London EC1Y 8TG
Telephone 03000 616161 or 020 7448 9200
Complaints about delivery, packaging and labelling should be directed to our partner pharmacy.
Aims and objectives
We aim to provide a safe convenient way for people to look after themselves and improve their well-being.
Owned and managed by
Dr Fox is owned and operated by Index Medical Ltd (company no. 06797903): Number 7, 17 Randall Road, Clifton Wood, Bristol, BS8 4TP. Tel. 0845 3732870.
Website design and development is provided by 4W Web Design Ltd.
Terms and conditions
The services of Doctor Fox are provided under the terms and conditions.
Prescription included
All prices listed include the prescription cost.
Fully regulated in UK
We provide online consultations with UK GMC registered doctors. Genuine medication is issued by our NHS partner pharmacy. All deliveries are in discreet, confidential packaging and sent by recorded post.
We are fully regulated in the UK by the Care Quality Commission.
Worldwide Delivery
Recorded delivery (requires signature)
UK delivery: £2.90
Overseas delivery: £4.90
Delivery information
In the Press
Buying drugs via the internet is risky, but not for people using this GP's web clinic.
Read what GP news wrote about Dr Fox online pharmacy prescriptions.
E-Newsletter
Data Security
All sensitive data is secured using the highest level of encryption.
Data protection & security
Payment Security
Payments on this website are processed securely by Secure Trading.
ISIS Accredited
