{"id":8308,"date":"2016-03-28T15:36:14","date_gmt":"2016-03-28T14:36:14","guid":{"rendered":"http:\/\/design.doctorfox.co.uk\/news\/?p=8308"},"modified":"2019-07-05T11:37:18","modified_gmt":"2019-07-05T10:37:18","slug":"customer-service-stars","status":"publish","type":"post","link":"https:\/\/www.doctorfox.co.uk\/news\/customer-service-stars\/","title":{"rendered":"Customer service stars"},"content":{"rendered":"

Last updated 5 July 2019<\/small><\/p>

The team<\/h2>\n

\"suzanne\"If you ever have the need to contact Dr Fox administrators you will have dealt with one of our dedicated customer service team:<\/p>\n

Suzanne<\/h3>\n

I am the Governance and Administrator Officer for Index Medical Ltd, the parent company of Dr Fox. I have worked in Health, Housing and Social Care for over 25 years, many of these at Manager or Director level.<\/p>\n

I started working with Tony and Dan (the Directors) nearly 5 years ago. I am often the person at the end of the phone responding to patient enquiries.<\/p>\n

In my spare time I enjoy keeping fit, exploring nature with my daughter and our sprocker, travelling to exotic locations, and reading historic novels.<\/p>\n

\n
\"nicola\"<\/div>\n

Nicola<\/h3>\n

Prior to joining the Dr Fox team I worked in the Pensions industry for 19 years, and also as a Health Advisor for the 111 service for 9 months.<\/p>\n

I enjoy family days out, dog walking, travelling, and dining out. I am also a member of the Harlequins Junior RFC committee and their Safeguarding Officer.<\/p>\n

\n

Recent customer service reviews<\/h2>\n

\"Dr<\/a><\/p>\n

25 March 2016<\/span>
\nMy first delivery was not the precise product I wanted but when I spoke with Dr Fox they dealt with the issue immediately and delivered the product I wanted the following day I was delighted at this level of service.<\/q><\/p>\n

13 March 2016<\/span>
\nI ordered the generic for hair loss prevention following Merck’s stockist raising their prices. Excellent delivery and great follow-up customer service.<\/q><\/p>\n

8 March 2016<\/span>
\nFantastic products, great people to deal with and unbelievable prices. A company you can trust. Used Dr Fox for many years and always reliable. I can not praise them enough and wish them well.<\/q><\/p>\n

Over 4000 independent customer reviews<\/h3>\n

Read reviews <\/a><\/p>\n

Your guarantee<\/h2>\n

Dr Fox will always:<\/p>\n

    \n
  • Pro-actively resolve customer issues<\/li>\n
  • Refund or repost items that fail to arrive<\/li>\n
  • Refund returned medicines that are unopened<\/li>\n
  • As part of the Trusted Shops programme all orders eligible for free \u00a32500 guarantee<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

    Last updated 5 July 2019The team If you ever have the need to contact Dr Fox administrators you will have dealt with one of our dedicated customer service team: Suzanne I am the Governance and Administrator Officer for Index Medical Ltd, the parent company of Dr Fox. I have worked in Health, Housing and Social Care […]<\/p>\n","protected":false},"author":1,"featured_media":8309,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6,33],"tags":[],"class_list":["post-8308","post","type-post","status-publish","format-standard","has-post-thumbnail","category-health-news","category-online-clinic"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\n","aioseo_head_json":{"title":"Customer service stars - Dr Fox","description":"If you need to contact Dr Fox administrators you will be dealt with by one of our dedicated Bristol-based customer service team: Suzanne and Nicola.","canonical_url":"https:\/\/www.doctorfox.co.uk\/news\/customer-service-stars\/","robots":"max-image-preview:large","keywords":"","webmasterTools":{"miscellaneous":""},"schema":null,"og:locale":"en_GB","og:site_name":"Dr Fox Pharmacy | Medical, health, pharmacy, and wellness news","og:type":"article","og:title":"Customer service stars - Dr Fox","og:description":"If you need to contact Dr Fox administrators you will be dealt with by one of our dedicated Bristol-based customer service team: Suzanne and Nicola.","og:url":"https:\/\/www.doctorfox.co.uk\/news\/customer-service-stars\/","article:published_time":"2016-03-28T14:36:14+00:00","article:modified_time":"2019-07-05T10:37:18+00:00","twitter:card":"summary","twitter:title":"Customer service stars - Dr Fox","twitter:description":"If you need to contact Dr Fox administrators you will be dealt with by one of our dedicated Bristol-based customer service team: Suzanne and Nicola."},"aioseo_meta_data":{"post_id":"8308","title":"Customer service stars - Dr Fox","description":"If you need to contact Dr Fox administrators you will be dealt with by one of our dedicated Bristol-based customer service team: Suzanne and Nicola.","keywords":null,"keyphrases":null,"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"","isEnabled":true},"graphs":[],"defaultGraph":"","defaultPostTypeGraph":""},"schema_type":null,"schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","priority":null,"frequency":null,"location":null,"local_seo":null,"breadcrumb_settings":null,"limit_modified_date":false,"ai":null,"created":"2021-01-06 05:07:58","updated":"2025-06-10 16:06:15","seo_analyzer_scan_date":null},"_links":{"self":[{"href":"https:\/\/www.doctorfox.co.uk\/news\/wp-json\/wp\/v2\/posts\/8308","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.doctorfox.co.uk\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.doctorfox.co.uk\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.doctorfox.co.uk\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.doctorfox.co.uk\/news\/wp-json\/wp\/v2\/comments?post=8308"}],"version-history":[{"count":15,"href":"https:\/\/www.doctorfox.co.uk\/news\/wp-json\/wp\/v2\/posts\/8308\/revisions"}],"predecessor-version":[{"id":11917,"href":"https:\/\/www.doctorfox.co.uk\/news\/wp-json\/wp\/v2\/posts\/8308\/revisions\/11917"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.doctorfox.co.uk\/news\/wp-json\/wp\/v2\/media\/8309"}],"wp:attachment":[{"href":"https:\/\/www.doctorfox.co.uk\/news\/wp-json\/wp\/v2\/media?parent=8308"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.doctorfox.co.uk\/news\/wp-json\/wp\/v2\/categories?post=8308"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.doctorfox.co.uk\/news\/wp-json\/wp\/v2\/tags?post=8308"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}